Ricardo Luis dos Santos

(2010-2010) Malia Project is funded by Hewlett-Packard R&D Brazil, and it is focused in the management of applications lifecycle through IT analytics.

It was developed at UFRGS Computer Networks Group, and coordinated by Lisandro Zambenedetti Granville and Luciano Paschoal Gaspary.

Abstract – Information Technology (IT) products and services provided by modern organizations are designed in projects that often involve large amount of resources (e.g., humans, hardware, and software). It is essential that organizations enforce rational practices for project management, in order to successfully conclude projects and avoid waste of substantial resources. In this context, Problem and Incident Management are fundamental to guarantee the accomplishment of project’s objectives by dealing with adverse and favorable events. Although important, root cause identification in IT projects is usually performed by stakeholders in interviews and brainstorms which may be a very time/resource-consuming task. Therefore, in this research, we introduce a solution to automate the root cause identification process, based on the history of previously conducted projects.